Our Terms and Conditions
PAYMENT OF PRE PAYMENT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS
The terms and conditions of booking are subject to change without notice.
Please read these terms and conditions carefully. When you make a booking for The Nook, The Nest, or the entire Chalet d’Honneur, you accept on behalf of your party the terms of these booking conditions.
It is your responsibility to ensure that all the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.
By making a booking for accommodation, guests warrant they have read these terms and conditions and agree to be bound by them subject to such changes as are notified to them.
Booking conditions, rates and payments
All rates quoted are in Euros (EUR) and include VAT / TVA.
A booking confirmation must be obtained. If a booking confirmation is not obtained, the booking is not confirmed.
It is the responsibility of the guest to review the booking confirmation and promptly advise Chalet d’Honneur if there are any errors or misunderstandings.
A 30% deposit is required to make a booking, but the balance is payable 14 days prior to arrival.
Non-payment within these terms may forfeit your booking.
Accommodation
All accommodation is subject to availability.
Chalet d’Honneur will endeavour to provide the accommodation but reserves the right to refuse requests for bookings or actual bookings.
Arrival and departure
Check in is from 3pm.
Check out is by 10am. At this time, you must check out of the house and return the two keys to the lock box. A replacement fee will apply should the key(s) be missing.
Rubbish is to be removed and placed in the communal garbage bins located on Rue du Lyret (opposite Clos des Praz Conduits). Pick up all rubbish and bottle tops from the apartment, terrace, and garden.
Remove all linen from beds and place into a pile in the bathroom with the towels.
All furniture is to be placed back in its original position.
The kitchen is to be left as it was found with all dishes, cutlery etc, cleaned and put away.
Any damages, breakages or missing items must be reported to management.
Cancellations
Free cancellation up to 30 days before arrival. 50% of the initial booking payment (30%) will be retained if cancelling between 14 and 30 days. If cancelling within 14 day(s) before arrival, 100% of the total booking will be charged.
If you wish to cancel your booking or any additional services, you must contact Lucy at Chalet d’Honneur by email at bonjour@chalet-dhonneur.com.
Noise & Party Policy
Excessive noise or any parties will not be tolerated; Chalet d’Honneur reserves the right to terminate the reservation immediately, without refund.
Guests must not create noise which is offensive to neighbours especially between 10pm – 7am and during arrival/departure at any time throughout the occupancy.
Offensive noise is prohibited and may result in:
Termination of permission to occupy the property;
eviction; and
loss of rental paid.
Noise & Party Policy
Excessive noise or any parties will not be tolerated; Chalet d’Honneur reserves the right to terminate the reservation immediately, without refund.
Guests must not create noise which is offensive to neighbours especially between 10pm – 7am and during arrival/departure at any time throughout the occupancy.
Offensive noise is prohibited and may result in:
Termination of permission to occupy the property;
eviction; and
loss of rental paid.
Number of Guests
The number of guests must not exceed the amount stipulated in the itinerary or maximum allowed at the property. As rental properties, we also have the right to record the number of guests for Tourist Tax purposes. Please notify us before your arrival date, otherwise breaches will result in bond deduction or eviction without refund.
No Smoking
Smoking is not permitted on the property or within the apartments and chalet under any circumstances. Any evidence of smoking will result in the full security bond being forfeited.
Special Requests
Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
No Tenancy
The booking with Chalet d’Honneur is not a residential tenancy agreement under residential tenancy legislations. Failure to comply with any of the guest’s fundamental obligations and the terms and conditions of the property may result in immediate termination and eviction. The guest is granted a licence to occupy the accommodation for the agreed booking period. Refunds will not be paid on terminated occupancies.
Breach of Terms and Conditions
You agree that, should you or your guests breach any of the terms and conditions:
You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice.
PAYMENT OF PRE PAYMENT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS
We always do our best to ensure your arrangements are satisfactory. Chalet d’Honneur management shall not be liable for any injury, damage, loss, additional expenses, accident, delay, changes in accommodation, breakdown in equipment or vehicles, weather, strike, sickness, theft, cancellation or the foregoing shall likewise not be liable for any injury, damage, loss additional expenses, accident, delay or irregularity, whether to the property, person, or otherwise arising in connection with any accommodation or in connection with any vehicle or transport or other services.